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Frequently Asked Questions
Unfortunately, we can’t make changes or cancel an order after it’s been submitteed. An item may only be canceled if it is on pre-order.
Currently, orders can take 1-4 business days to process before shipping. From there, shipping times are dependent upon location. Check out ourshipping pagefor more information on when to expect your package.
Once your order ships, you’ll receive a separate email providing you with a tracking number to track your order.* Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look in there if it feels like you’ve been waiting a little too long.
When in doubt, you can always log into your account and click on the order in question to see its status.
Please double check to ensure you’re using the proper billing zip code associated with the credit card. Additionally, in order to pay with a credit card, your order must be above $0.50.
We do! You can take a look at our rates and policy here
Oh no! We’re sorry to hear that. Our shipping carriers work independently from United By Blue, but here are a few solutions we can offer:
If your package has been marked delivered and it’s only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for it in the next few hours.
Yes, your card will be charged right away. We don’t store payment information for security purposes.